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Letting Courster support see your school

Support can only sign in as you after you approve, for a limited time, and every visit is logged.

Support and account · Updated 15 Oct 2026

Sometimes it's quickest for us to see exactly what you see. We never do that without asking.

How it works

  1. Someone at Courster asks for access, with a reason and a time limit of up to 60 minutes.
  2. You get the request in Help in your dashboard, and by email. Approve or decline it there.
  3. If you approve, the visit can start within 24 hours. It ends automatically when the time is up.

What we keep

Every request, decision and visit is logged with who did it and when. You can end a visit early from Help at any time.

Still stuck?

A person at Courster will reply.

Contact support